… as well until one day she decided to see who was on the other end. “I was ready for a knockdown,” Coughlin admitted. “I was ready to say, ‘Stop calling me!’”      On … up the phone,” Hanso said with a laugh, admitting that she called the researcher for months before they finally connected.      What Hanso was reaching out to … manuscript that she used for her study had just been rejected the week before the visit took place. “I was devastated and feeling sorry for myself,” she said, …

… found a way to turn empathy, compassion, and humor into some much-needed remedies for healthcare workers who have been living under the burden of a deadly pandemic. … focused and transformational,” he said, adding that leaders should look for ways to express and practice gratitude and encourage their workers to do the … recalled his younger days when he dressed up as a clown called “Dr. Bumble” to visit local hospitals, among them Boston Children’s Hospital. It was his interaction …