… CBS News chief medical correspondent commends school for teaching empathetic care to its students. Ellen O’Keefe was at the MGH Institute’s Dr. Charles A. and Ann … (“It must have been 1,000 pages,” he recalled) so he would better understand how nurses provide care. More than 30 years later, he gives similar advice to interns … communities tend to go back to their communities, and when patients have someone with the same background treating them, health outcomes improve …