… found a way to turn empathy, compassion, and humor into some much-needed remedies for healthcare workers who have been living under the burden of a deadly pandemic. … focused and transformational,” he said, adding that leaders should look for ways to express and practice gratitude and encourage their workers to do the … After it was closed in 1981, she became the MGH Institute’s first director of student services in 1982, where she welcomed the first class of students in the …