… Some are worried that chest tightness or a light cough means they have COVID-19. For those calls, she provides comfort and teaching. In other cases, patients need to … seek help. That takes a lot of coaching. Still others need to be seen right away for testing, urgent care or emergency care, and coordinate services, and she works … In that situation, she talks through the case with the provider to determine the best course of action. While Reynolds has been going into Partners’ Assembly Square …