… ; the goal — reaching as many providers, nurses, and security officers across the sites in the emergency departments as possible. “Kudos to Tony — he worked really … Tony really did that work very sensitively with us to design the course, and then also to recruit the SPs.” Five years later, more than 80 training sessions have been … “We’re able to mitigate bias when it comes to de-escalating patients, and there’s also an overall reduction in physical restraint use over the years thanks to the …