… practice centers, employees, and clinicians seeking general advice. “One of my friends said I am 'air traffic control,' sending patients to the right path. I … Some are worried that chest tightness or a light cough means they have COVID-19. For those calls, she provides comfort and teaching. In other cases, patients need to … seek help. That takes a lot of coaching. Still others need to be seen right away for testing, urgent care or emergency care, and coordinate services, and she works …