… the coronavirus, one phone call at a time. Dr. Reynolds, an assistant professor of nursing, is working at the Partners COVID-19 Nurse Triage Call Center twice a … practice centers, employees, and clinicians seeking general advice. “One of my friends said I am 'air traffic control,' sending patients to the right path. I … In that situation, she talks through the case with the provider to determine the best course of action. While Reynolds has been going into Partners’ Assembly Square …