… connection, could be lost. “Showing empathy, compassion, and understanding is a challenge when not being face to face with an individual,” said Ferrieri. … treating an individual in person, as technology becomes more accessible to all, it is extremely important that I become skillful in telehealth as well.” Along with her … connection, could be lost. “Showing empathy, compassion, and understanding is a challenge when not being face to face with an individual,” said Ferrieri. …