… advice. “One of my friends said I am 'air traffic control,' sending patients to the right path. I like that analogy,” she said. “I feel like I’m contributing and … she provides comfort and teaching. In other cases, patients need to learn about how to manage symptoms at home, which symptoms to monitor, and when to seek help. … care or emergency care, and coordinate services, and she works with those patients on what to do and what to expect. In addition, she has fielded calls from physicians …