… Call Center twice a week. The center has incoming calls from Partners HealthCare’s patients, ambulatory practice centers, employees, and clinicians seeking general … advice. “One of my friends said I am 'air traffic control,' sending patients to the right path. I like that analogy,” she said. “I feel like I’m contributing and … she provides comfort and teaching. In other cases, patients need to learn about how to manage symptoms at home, which symptoms to monitor, and when to seek help. …