… their questions are about the child's health,” said Durning, who takes the time to answer every question, no matter how long it takes. “I don't want parents or … four or five minutes to explain something in greater detail can save us a lot of time on the back end, because then that family isn’t calling back six more times for … Durning, enthusiasm fused with an individualized touch goes even further. “Every time we talk in healthcare it's oftentimes, ‘Well the diabetic in Room 13’ or ‘The …