Ling Hui Loh, who also goes by Jenny, supports experiential learning under the tutelage of the Center for Interprofessional Education Practice (CIEP)’s Dean Regina Doherty, Asst Dean for Practice Rachel Pittmann, and Operations Manager Yolanda Mendez-Rainey.
In supporting experiential learning:
- At the Sanders IMPACT Practice Center (IPC), Jenny functions as the Lead Client Services Coordinator for its day-to-day operations. Every year, >5,000 client sessions take place at its student clinician pro bono clinic, >300 hours of Standardized Patient (SP) simulation sessions and some research activities take place too. Jenny helps maintain a systematic collaborative workflow where:
- Front-of-house needs (e.g. client schedules, check-ins, and cancellations; form and survey completions; transport assistance; package and bill arrivals; invitations and reminders) are primarily addressed by front desk Client Service Coordinator Lindsay McCabe, as well as IPC Graduate Assistants (GAs) on rotation and occasionally Jenny too, to ensure continuity of coverage ½ hour before a client’s appointment and up to when the last client leaves.
- Back-of-house needs (e.g. biweekly interprofessional client inquiry triaging, semester allocation and setup schedule of the 25 IPC rooms, preset recording of 250 client and SP sessions per week to support learners’ self-reflection, end-of-semester center data analysis, behind-the-scenes workflow, system improvement, and the training of GAs for service consistency) are primarily addressed by the office-based Lead Client Services Coordinator Jenny Loh.
- For the Standardized Patients (SP) modality, Jenny has international experience in >3,000 SP encounters with learners since 2012 and continues to be passionate about it. At her former worksplace UMass Chan Medical School, Jenny was one of the <20 SPs in Massachusetts who were authorized to train, assess, and coach fellow SPs on the medical faculty’s behalf. Jenny is certified by the Association of Standardized Patient Educators (ASPE) in Fundamentals of SP Methodology, and supports MGH IHP Standardized Patients (SP) Program Manager Tony Williams and his assistant Rina Lara with SP activities taking place at the IPC, as well as practical steps to align with ASPE’s standards of best practices over time.
- For Simulation Task Trainers and Manikins modalities, Jenny operated the MGH IHP Simulations and Skills Lab at Shouse Building 36 during a major staff transition in summer 2023. Jenny identified and the lab’s inventory re-organizing, labelling, and cataloguing as a priority and completed this revamp in four weeks – in time to welcome the incoming full-time Simulation Specialist Eliana Palumbo.
Jenny is motivated to improve patient experience. Her career started in a healthcare communication agency where she specialized in medical writing for patient education. She consolidated evidence from clinical papers, medical key opinion leaders or medical societies’ chairpersons, product managers at biopharmaceutical firms, as well as medical-legal teams; and ‘translated’ them into everyday language to help patients learn about their conditions. This role expanded to editing medical conference speakers’ slides presentations as part of faculty management and systematic organization of medical education events. In supporting instructional design, Jenny produced a skit that toured at medical education events in Asia Pacific. Members of the audience then connected her to the experiential learning modality of Standardized Patients - at first at all medical institutes in Singapore, and later as she lives in Massachusetts, this became a passion.
Fun fact: Jenny was born to a large family in the Borneo side of Malaysia (a British colony until 1963!), studied in Australia, worked in Singapore, and now lives near Boston, following her spouse's return to the U.S. to advance his medical communication strategy consulting career. Like everyone who keeps growing and adapting to new environments, Jenny's speech carries influence from four different English accents, as well as Bahasa Malay, Mandarin, and Chinese Fujian dialect. She values responsiveness with you – faculty, instructors, staff, SPs, students, clients – and looks forward to creating positive outcomes together.
- BA, Professional Communication, Royal Melbourne Institue of Technology (RMIT) University, Melbourne, VIC, Australia
- Certification in Annual Medical Education, Event & Marketing Workshops, MIMS Asia, Singapore
- Certification in Standardized Patient (SP) Master Interview Rating Scale (MIRS) & Physical Exam Teaching Associate (PETA), co-issued by Eastern Virginia Medical School (EVMS), VA, USA & National University of Singapore (NUS), Singapore
- Certification in Standardized Patient Trainer Track Program; Pre-Surgical Scrubbing-and-Gowning Instructor Training; SP Core Competencies in Focused Physical Exams for Objective Structured Clinical Examinations (OSCE), Feedback, Scoring, & Case Portrayal, issued by the Interprofessional Center for Experiential Learning & Simulation (iCELS) at UMass Chan Medical School, Worcester, MA, USA
- Certification in Fundamentals of SP Methodology issued by the Association of Standardized Patient Educators (ASPE)
- Producing Patient Education Materials
- Producing Standardized Patient Case Scenario
- Standardized Patient Best Practices
Memory Tools that Standardized Patients Use to Improve Scoring Accuracy at Clinical Simulations.
Jenny initiated a survey of ~100 standardized patient community members, some of whom have been in the profession for close to 40 years, to systematically gather the current challenges faced and strategies for achieving accurate assessment of the healthcare learners by the SPs. The results were packaged into a 10-minute instruction video, which has since become a standard training material at UMass Chan Medical School's New SP Orientation. Key concepts advocated in this video - using the use of memory palace, chunking, and 'trying a knot' external memory technique - were accepted and delivered over a long-format 90 minute workshop at the Association of Standardized Patient Educators (ASPE) Conference 2019, which attracted full-house attendance of ~100 SP educators from the US and beyond.
Jenny has numerous presentations. Please see her CV for a full list.
New Standardized Patient Orientations at UMass Chan Medical School 2022
Feedback Workshop for Standardized Patients at UMass Chan Medical School 2022
Focused Physical Exam Workshop for Standardized Patients at UMass Chan Medical School 2022
Memory Tools that Standardized Patients Use to Improve Scoring Accuracy at Clinical Simulations 90-min Workshop at the Association of Standardized Patient Educators (ASPE) Conference 2019
Scoring Workshop for Standardized Patients at UMass Chan Medical School 2018