Harness effective conflict management strategies to support your team

100% online | Self-paced & interactive | Begin anytime!

Conflict is inevitable and a part of life. This self-paced module is a practical application of conflict management literature and theory for participants who want to better understand and navigate conflict.


Course Overview

Participants will identify a conflict, consider the type of conflict present (personal, task, process) and then take a journey in diagnosing their own conflict management style. Additionally, participants will consider potential symptoms including perceptions, internal dialogue, and emotions. Once symptoms and diagnosis are addressed, participants will identify viable conflict management options including avoiding, accommodating, competing, compromising, and collaborating.

100% Online

This course is a self-paced, asynchronous online course delivered via Brightspace, the IHP learning management system. The course consists of animated case videos and vignettes, evidence-based content, interactive knowledge checks, and reflection questions that support in building your knowledge and strategies for conflict dialogues.

Approximately 2.5 hours of learning total. Learners will have 4 months to complete the course upon registration.

This topic is relevant to any education and health professionals who participate in or lead a team. Although the examples are specific to healthcare, we will look at teams through an interprofessional lens and you will quickly see how this applies in all aspects of your lives.

There is no pre-requisite for this course.

Upon completion of this course, you will be able to:

  1. Recognize and differentiate conflict management communication modes.
  2. Identify conflict types and cultures and how each impacts dialogue.
  3. Discuss conflict scenarios and factors that affect dialogue.
  • Recognize & Manage your Stories
  • Conditions & Causes of Conflict
  • Case Study
  • Understanding the origin and type of conflict
  • Case Study
  • Escalating and de-escalating language
  • Dialogue encouragers
  • Creating team dialogue
  • Conflict management styles
  • Embedded course exercises
  • Case Study
  • References


Group (15% off)
For groups of 3 or more individuals from the same organization:
Submit Group Rate Form to receive discount code to use at checkout.
Clinical Placement Sites (20% off)
Current employees at institutions that take IHP students in a clinical teaching capacity
Mass General Brigham (25% off)
Current full-time employees at any MGB entity
Additional discounts available. See registration page.

Frequently Asked Questions

When registering on this portal for the first time, you will create an Enroll profile with your email address, which will automatically serve as your username for your D2L Brightspace account, a separate learning platform for this course. Once registered with this offering, you will receive an email to set up your password on D2L Brightspace. Log on and find your course on the homepage.

If you already have an Enroll and D2L Brightspace account, you can log in with your email address here: https://mghinstitutecpd.brightspace.com.

Click Forgot Password to reset if needed.

Computer: You need access to a computer capable of running current software and web browsers. Anything that was new in the past three years should be fine. As a general guideline, your computer must be running Windows 10 Pro or Mac OSX 10.10 & Higher.

Some instructors send supplementary materials to their students on CD-ROM. Be sure to check with your instructor for additional hardware and software requirements, if any, specific to your course.

Internet Access: You must have Internet access capabilities. If you rely on your employer's Internet connection, be aware that firewall restrictions may exist that prevent you from accessing all or part of your course, using our online tools.

Web Browser: Latest Modern versions of Firefox, Internet Explorer, Safari, Chrome.

Additional Software or Plug-ins: Depending on your course and instructor, you may have to purchase software (e.g., the SPSS statistics package for a statistics course). Also, many instructors post lecture materials online in various file formats (typically PowerPoint, Word or PDF files). To open these files, you will need the appropriate software or software viewer plug-in. We recommend purchasing Microsoft Office 2007 or higher, available through most software retailers at an academic rate of ~$200. However, you can also download the free MS Word and PowerPoint viewers from Microsoft. Also recommended is the free Adobe Acrobat PDF viewer.

For any questions or concerns regarding this offering or the registration process, contact us at:

Office of Continuing and Professional Development
Email: cpd [at] mghihp.edu (cpd[at]mghihp[dot]edu)
Phone: 617-724-6674

Learning Outcomes

illustration of an open book


Recognize and differentiate conflict management communication modes.

illustration of a magnifying glass


Identify conflict types and cultures and how each impacts dialogue.


Discuss conflict scenarios and factors that affect dialogue.

Couse Faculty

Dr. Bobbie Ann Adair White is an educator, coach, and consultant. Acting as a learning mediator and coach, BA teaches in the following content areas: conflict management, teams in medicine, leadership and educational administration, and health professions education.

Her formal education consists of a Bachelor of Arts in psychology with a minor in sociology, a Master of Arts in industrial and organizational psychology, and a doctorate in educational leadership with a dissertation entitled "Conflict Management Education as a tool for Leadership Development in the Intensive Care Unit".

BA serves as an Associate Professor within the Health Professions Education program at MGH IHP and Vice Chair for Faculty Development and Research at Baylor Scott & White Health's Department of Surgery in Temple, TX.

Continuing Education Credits

jointly accredited provider interprofessional continuing education
In support of improving patient care, MGH Institute of Health Professions is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.


MGH Institute of Health Professions designates this activity for 2.5 contact hours for nurses.

The American Academy of Nurse Practitioners Certification Board (AANPCB) accepts credit from organizations accredited by the ACCME and ANCC.


MGH Institute of Health Professions designates this live activity for a maximum of 2.5 AMA PRA Category 1 Credits. Physicians should claim only credit commensurate with the extent of their participation in this activity. 

MGH Institute of Health Professions has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 2.5 AAPA Category 1 CME credits. Approval is valid until May 2025. PAs should only claim credit commensurate with the extent of their participation.

American Academy of PAs (AAPA) Logo

This activity was planned by and for the healthcare team, and learners will receive 2.5 Interprofessional Continuing Education (IPCE) credit for learning and change.

Interprofessional Continuing Education (IPCE) Credit Logo