Susan Reynolds, MBA

Photo of Susan Reynolds, Web Editor, Office of Communications and Marketing
Web Editor
Office of Strategic Communications
(617) 643-6523 (office) (781) 439-4155 (cell)
Office Location: 
B34 - 254

As Web Editor, Susan Reynolds is one of the Institute's principle content strategists for its web presences. She writes, edits, and designs content for the website and for communications  collateral.

She joined the Institute in January 2009, just in time to coordinate the complete redesign of the website, which went live in September 2009. She was co-leader for the 2016 web redesign that went live in August 2016.

Susan works with members across the Institute community to enhance the website on an ongoing basis. She works with new employees to create their web profiles for the Faculty/Staff Directory. Susan has won three Partners in Excellence awards for her development work on the site.

Susan is active in the Institute community, including serving as Chair for the Institute's Staff Council for the 2010–2011 academic year, and volunteering as a standardized patient for the School of Nursing and the School of Health and Rehabilitation Sciences. She received the Employee of the Year award in 2014.

Prior to the Institute, Susan was a senior editor for, a social networking company based in Charlestown Navy Yard. She has worked in communications and finance in education, health care, and in both entrepreneurial and corporate organizations.

Submit a HelpDesk ticket with Website as the subject if you have ideas, questions, or updates for the MGH Institute website. Website tickets go to Susan. She will also help you with logos, photos, PowerPoint templates, and online forms.


BA, Speech Pathology and Audiology, University of California, Santa Barbara
MBA, Simmons Graduate School of Management, Boston, MA