Expand your capabilities in care coordination

100% online | Self-paced & interactive | Begin anytime!

This course is for system level thinkers who want to use their clinical understanding and new knowledge to create a positive impact in their healthcare environment while helping patients solve real-life problems during transitions of care. Case managers work at the nexus of complex healthcare organizations and reimbursement structures, clinical healthcare teams, and patients and families.

Learn how to navigate the inner workings of the healthcare system and its connections to insurance providers and utilize that knowledge in advocacy of the patient.  Join peers from clinical, administrative, and patient advocacy fields to become an interprofessional connector that uses communication to promote a patient-centered approach to health care delivery. Expand your knowledge and capabilities in critical areas of case management including:  

  • interprofessional team collaboration
  • optimal clinical assessment skills and care planning
  • quality improvement
  • patient advocacy

This course will help solidify your entry into the profession of case management, within your current career and propel you towards your future professional aspirations.

Designed to be flexible for the busy healthcare professional, this course is 100% online and asynchronous. Learners have up to 4 months to complete this course upon registration.

Each course module consists of: 

  • case videos and vignettes
  • visual content
  • readings
  • interactive knowledge checks
  • knowledge assessments

Ideal for any individuals engaged in healthcare delivery interested in building their knowledge base, skills, and strategies within complex care coordination:

  • Registered Nurses and Nurse Practitioners
  • Physician Associates / Assistants
  • Social Workers
  • Physical Therapists
  • Occupational Therapists
  • Nutritionists
  • Rehabilitation Counselors
  • Patient Advocates and Coordinators
  • Community Health Workers
  • Medical Assistants and Nursing Assistants
  • Emergency Medical Technicians


Group (15% off)
For groups of 3 or more individuals from the same organization:
Submit Group Rate Form to receive discount code to use at checkout.
Clinical Placement Sites (20% off)
Current employees at institutions that take IHP students in a clinical teaching capacity
Mass General Brigham (25% off)
Current full-time employees at any MGB entity
Additional discounts available. See registration page.

When registering on this portal for the first time, you will create an Enroll profile with your email address, which will automatically serve as your username for your D2L Brightspace account, a separate learning platform for this course. Once registered with this offering, you will receive an email to set up your password on D2L Brightspace. Log on and find your course on the homepage.

If you already have an Enroll and D2L Brightspace account, you can log in with your email address here: https://mghinstitutecpd.brightspace.com.

Click Forgot Password to reset if needed.

Computer: You need access to a computer capable of running current software and web browsers. Anything that was new in the past three years should be fine. As a general guideline, your computer must be running Windows 10 Pro or Mac OSX 10.10 & Higher.

Some instructors send supplementary materials to their students on CD-ROM. Be sure to check with your instructor for additional hardware and software requirements, if any, specific to your course.

Internet Access: You must have Internet access capabilities. If you rely on your employer's Internet connection, be aware that firewall restrictions may exist that prevent you from accessing all or part of your course, using our online tools.

Web Browser: Latest Modern versions of Firefox, Internet Explorer, Safari, Chrome.

Additional Software or Plug-ins: Depending on your course and instructor, you may have to purchase software (e.g., the SPSS statistics package for a statistics course). Also, many instructors post lecture materials online in various file formats (typically PowerPoint, Word or PDF files). To open these files, you will need the appropriate software or software viewer plug-in. We recommend purchasing Microsoft Office 2007 or higher, available through most software retailers at an academic rate of ~$200. However, you can also download the free MS Word and PowerPoint viewers from Microsoft. Also recommended is the free Adobe Acrobat PDF viewer.

For any questions or concerns regarding this offering or the registration process, contact us at:

Office of Continuing and Professional Development
Email: cpd [at] mghihp.edu (cpd[at]mghihp[dot]edu)
Phone: 617-724-6674

Learning Outcomes


Understand health insurance and reimbursement requirements and the strategies for accessing available benefits.

illustration of a magnifying glass


Interpret the complex healthcare delivery systems at play and how they impact client and patient access to services and transitions of care.

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Apply this knowledge to support patient care and outcomes in a manner that is optimal, efficient, and decreases the overall cost of care delivery


  • Role of Case Managers
  • Background & History
  • Healthcare, Hospitals, and Insurance
  • Practice Settings
  • Quality Improvement
  • Healthcare Reform
  • Medicare/Medicaid
  • Commercial Insurance & Other Health Insurance Issues
  • Utilization Management
  • Collaborating with the Healthcare Team
  • Levels of Patient Care
  • Identifying & Acquiring Services for Patients
  • Laws that Affect Healthcare
  • Documentation

Continuing Education Credits

jointly accredited provider interprofessional continuing education
In support of improving patient care, MGH Institute of Health Professions is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.


MGH Institute of Health Professions designates this activity for 10.0 contact hours for nurses. The American Academy of Nurse Practitioners Certification Board (AANPCB) accepts credit from organizations accredited by the ACCME and ANCC.


MGH Institute of Health Professions has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 10.0 AAPA Category 1 CME credits. Approval is valid until February 2025. PAs should only claim credit commensurate with the extent of their participation.

American Academy of PAs (AAPA) Logo

As a Jointly Accredited Organization, MGH Institute of Health Professions is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. MGH Institute of Health Professions maintains responsibility for this course. Social workers completing this course receive 10.0 clock hours for continuing education credits.


Approved Continuing Education (ACE)

Submitted for PACE™ Pre-Approved Continuing Education by the Commission for Case Manager Certification (CCMC).

This course serves as excellent preparation for the Certified Case Manager (CCM) Exam offered by the Commission of Case Manager Certification (CCMC), or the Nursing Case Management Board Certification Exam (RN-BC) offered by the American Nurses Credentialing Center (ANCC) by providing key foundational case management concepts with interactive assessments to apply and test that knowledge. Please note it does not guarantee eligibility for the exams and subsequent certification.

This activity was planned by and for the healthcare team, and learners will receive 10.0- Interprofessional Continuing Education (IPCE) credit for learning and change.

Interprofessional Continuing Education (IPCE) Credit Logo

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