Technical Requirements for Online Courses
Computer: You need access to a computer capable of running current software and web browsers. Anything that was new in the past three years should be fine. As a general guideline, your computer must be running Windows Vista, 7, 8 Pro or Mac OSX 10.7 & Higher.
Some instructors send supplementary materials to their students on CD-ROM. Be sure to check with your instructor for additional hardware and software requirements, if any, specific to your course.
Internet Access: You must have Internet access capabilities. If you rely on your employer's Internet connection, be aware that firewall restrictions may exist that prevent you from accessing all or part of your course, using our online tools.
Web Browser: Latest Modern versions of Firefox, Internet Explorer, Safari, Chrome.
Additional Software or Plug-ins: Depending on your course and instructor, you may have to purchase software (e.g., the SPSS statistics package for a statistics course). Also, many instructors post lecture materials online in various file formats (typically PowerPoint, Word or PDF files). To open these files, you will need the appropriate software or software viewer plug-in. We recommend purchasing Microsoft Office 2007 or higher, available through most software retailers at an academic rate of ~$200. However, you can also download the free MS Word and PowerPoint viewers from Microsoft at the following links:
Also recommended is the free Adobe Acrobat PDF viewer.
Again, be sure to check with your instructor for additional hardware and software requirements, if any, specific to your course.
Getting assistance and support: There are various ways to seek assistance through the Learning Resource Center and Office of Information Technology:
Via the web: Open a helpdesk ticket. We will respond as quickly as possible when staff is in the office as per the Institute's Regular Hours of Operation
Via telephone: (617) 724-7910: Staff is available during the Institute's regular hours of operation.
We will support issues related to using our online learning courses only. If your computer or internet connection is malfunctioning, please contact the appropriate support resource through your vendor.